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How to deal with unhappy customers?

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  • #16
    Originally posted by Ecrafton1986 View Post

    I appreciate all the feed back, here’s the other thing had he brought this to my attention I would have addressed his concerns and said let me fix it, instead he’s bad mouthing me to another close friend, that also really bums me out. I did go over the areas with a straight edge/ yard stick so I honestly now how much filler should be there. The other kicker is the door was full of filler I had to sand it all off to get to clean metal. This is a hobby for me Iam wanting to turn this into a full time job, Iam the same way stuck in a boring job that I dread going to I feel at 33years old I need to make a career change still unsure what it’s gonna take to make this a full time job! I agree that I need to really work on my on dolly off dolly skill set, as the last little bit really seems to challenge me the most.

    as i say to the apprentice we have at work 'the first 90% takes 10% effort, the last 10% takes 90% effort and that's when you see people reaching for the filler tin'

    life is full of lesson's, choosing your friends is one of them. i'm not saying he is not a friend in one way but bad mouthing you when he knows you are still learning to other's tells me he is not a friend at all.
    thanks neil

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    • #17
      Originally posted by Chazza View Post
      A friend of mine once said to his students, who claimed that their work was excellent – "If this was for sale in a shop, would you pay money for it?"

      The honest ones said no, and pointed out the flaws.

      I use that saying every time I inspect my automotive castings, before posting them to my customers; so far in 20 years only one has come back to me, for a porosity problem that couldn't be seen by eye.

      Sounds like your customer, is a customer from Hell but remember that the customer is always right! Even if he is wrong.

      When my English Wheel arrives I am going to start practising on small scale tasks. Someone on Allmetal, made a miniature wheel arch using Peter's Monaro DVD to guide him,

      Cheers Charlie
      Charlie is right on this one.

      if you're really honest with yourself, the better you get the more you understand how much you need to learn and improve. The work will humble you in ways you weren't capable of understanding before... Much like Neil says about the last percentage of a task requiring the majority of the work/expertise. The career path to becoming a true expert is no different.

      as far as the customer-friend-never again- whatever... I cannot tell you what to do, but this is what I do. Do my best, be honest and be clear from the beginning (about your fees, schedule, job scope, etc) about what I do. There's some people I don't pursue or wish to work with any longer, but having an asshole contest only means the winner is the biggest asshole. Drop it, move on, no names, etc. unless it gets into legal damages, let the other person clearly win that contest. If you plan to be in a business long-term, winning that little battle now may have bigger long term detriment. And this probably won't be the only bad experience, so learn well from it.

      One of my former employers & mentors liked to use the metaphor of a mosquito on an elephant's butt. That bite might be a pain in the butt, but it's not worth the elephant's effort to kill that one bug. The customer may complain, but the reason he's your customer is because he isn't doing it or cannot do it himself. Be the elephant, not the mosquito.

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      • #18
        Time to get a new customer, Seriously, you mentioned you are a newby and said there is no charge for the job, and he still has the hide to criticise your work. I have seen the post on the work you carried out on the doors and I can tell you now you have done a 100% better job than most beaters would of done, You have done a great job in providing a rust free lower replacement panel, yeah sure! there maybe a skim of filler, but a darn site less than what a panel shop would throw in there.
        Keep up the good work, and don't let it get you down.
        Cheers Reedy,

        There's nothing as Sweet as a EK V8

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        • #19
          Originally posted by OldnEK View Post
          Time to get a new customer, Seriously, you mentioned you are a newby and said there is no charge for the job, and he still has the hide to criticise your work. I have seen the post on the work you carried out on the doors and I can tell you now you have done a 100% better job than most beaters would of done, You have done a great job in providing a rust free lower replacement panel, yeah sure! there maybe a skim of filler, but a darn site less than what a panel shop would throw in there.
          Keep up the good work, and don't let it get you down.
          Thank you! I will not do anything for him again, I know now where I struggle and the only thing to do is practice and improve!

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